Frequently Asked Questions
-
Do I have to choose a drug plan through you?
No. We don’t sell insurance or represent any specific carriers. Our role is to guide you through the process on Medicare.gov so you can confidently make your own informed choice.
-
Can you help me enroll in a plan?
Yes. During your session, we’ll walk you through the entire process—including enrollment—step by step on Medicare.gov.
-
What if I don’t have a Medicare.gov account yet?
No problem. We’ll show you how to create one before your session.
-
What’s included in each session?
Each session includes personalized, one-on-one help with:
- Reviewing your current coverage and medications
- Comparing plans on Medicare.gov
- Answering your questions
- Helping you enroll if ready
- Exploring cost-saving options
-
Do you offer refunds or cancellations?
No. All purchases are final. Because our time is reserved specifically for you and includes pre-session preparation, we do not offer refunds, rescheduling, or cancellations.
-
What makes this different from other services?
We’re independent advisors who work only for you—not for an insurance company. That means our guidance is clear, unbiased, and focused entirely on what’s best for you. We’ll help you review your medications, compare plans on Medicare.gov, understand your options, and walk you through enrollment step by step. And because many of our clients already know and trust us, you’ll likely see familiar names and faces—not strangers behind a screen.
-
Is my information secure?
Yes. Your personal information is protected and only used to provide the services you request.
You can read more in our Privacy Policy →.
-
Do I need to prepare anything before my session?
Yes, please have the following ready:
- Your Medicare card
- A Medicare.gov account
- A list of your current medications
- Any questions or goals you want to address
-
How do I schedule my session after payment?
Once your payment is processed, you’ll be redirected to book your session through our scheduling system. You’ll be able to choose a convenient time and preferred contact method.